Stains are usually not a problem, generally included in all of our carpet and upholstery cleaning. Unfortunately, many of the common store-bought spot removal agents can make matters worse by permanently setting stains. Please refrain from using over the counter stain removers, instead call us first.
Our unique process uses safe solutions specific for the problem.
Call us when the stain happens, rather than waiting. This will give you a better chance of making sure the stain will be removed.
Can we remove any stain?
Of course not, we'll try our best the first time. Please be upfront and honest about the stain, how & when it occurred if known and the process will be smooth. Let us know if you've applied any store-bought products to the stain. This mistake many customers make will unfortunately set the stain. If this is the case, we'll still try our arsenal of spotters and stain removal products to try to address the situation.
What if the stain comes back?
When the client is upfront about when the stain happened, it usually will not "wick" back up. If we're at fault that the stain "came back" we will return to the clients home and redo the work. If we deem, we are not at fault there may be additional charges.