FAQ (Frequently Asked Questions)
Do you offer any specials or discounts?
We have a referral system in place, and have seasonal sales. We also have a flat rate pricing structure so you'll always have the best bang for your buck!
How long until it dries?
Carpet will dry in 4-6 hours, adding scotchgard will create a longer dry-time. Upholstery dry-times similar to carpet.
Ask about our "Dry Cleaning" process using very low moisture will dry by the time we leave, or within 1 hour.
Can I walk on the carpet while it's wet?
When the carpet is moist, it can cause rapid re-soiling. Most would suggest not to walk on the carpet with shoes until they are dry.
Since we rinse your carpet with a neutral PH you can walk on it immediately without the need to worry about rapid resoling. We do suggest a post vacuuming when the carpet is dried.
What is Pet Odor Treatment?
Urine areas will be topically treated, removing stain/smell. An additional charge will be added for areas that need heavy treatment.
What are Scotchgard dry times?
Adding this protective coating will take significantly longer to dry whether on upholstery or carpet. Please allow to completely dry before going back to regular usages.
What are your steps to clean our carpets/Upholstery?
As IICRC certified technicians, we simply follow the basics of carpet cleaning.
If you hired a company that doesn't do this to the item cleaned, no worries. Give us a call and we'll clean up their mess, or simply use us next time.
Basics of our restorative cleaning process:
- Pre-vacuum
- Pre-spray Traffic Lanes, pre-treat spots and stains
- CRB scrubbing / agitate detergent into spots and stains (Crb fiber repair scrubbing has an additional charge as of 10-30-2018)
- Hot Water Extraction (Deep Steam cleaning) / Rinse
- Scotchgard Fiber protection (additional charges will apply)